Racing Red Shocks by Nitron

In the interests of honesty I will relate our experience, from which you can draw your own conclusions.
During the build process and before the car was even running, we noticed a small leak of oil on the shaft of one of our Racing Red shock absorbers. Eventually, the end cap was forced off by the pressure and a whole lot more oil appeared. We were informed that this was a "known issue" by the distributer and that a solution was being arranged with the company. Apparantly a seal gland was incorrectly manufactured and this lead to the leak.
I'd rather like to believe that "known issues" with suspension components would lead to some sort of warning to customers to check their shocks, but, hey ho, what can you do? While the car was having its suspension aligned the guys noticed another of the shocks was leaking so now we had two fail out of four, which wasn't reassuring.
However, what has really prompted this posting is the subsequent fiasco. We pointed out this leak midway through 2011. It is now approaching the end of August 2012 and we still do not have our shocks back.
It took until June 2012 before it was decided that the shocks needed to be returned the the uk for repair and during this time we received no communication whatsoever from the company. They have now had them for two months and we have only received scanty updates via the distributer which they only obtained by repeatedly emailing them. Incidently, I called the company myself and was met by radio silence.
I really don't care why it took so long to organise - these things occasionally happen. And fortunately the weather has been pretty epic lately in Melbourne and not suitable for quick fangs in a sports cars. But eventually the summer will arrive and if they're not back by then we will be very unhappy campers.
Still, at least it allowed us time to fix the big end...........!